UAE banks face AI disruption: Will customers demand better returns?

“UAE banks face AI disruption: Will customers demand better returns?”

Dubai: There was a recent report that Citigroup and Bank of America have restricted AI agents’ access to customer accounts. JPMorgan has also signalled restrictions. Their concerns include security, liability and the prospect of bots moving idle cash elsewhere for better returns. Those are legitimate worries. But there is a commercial issue here too: what happens when customers stop leaving money unattended? After 40 years in banking, I can appreciate both sides. Nobody wants software…