An AI system was launched to answer callers on behalf of service representatives, developed by former IDF officer Gilad Baruchson
One source
What the source said
ישראל היום
“שיגע אותי להמתין על הקו": ה-AI שיענה לנציג במקומכם”
Machine translation: "It drives me crazy to wait on the line": the AI that will answer for the representative
Read at ישראל היוםReported by one source so far. It is confirmed when a second, independent source reports the same thing.